Help Center

How can we help?

The same knowledgebase built into the SnapFind app — searchable here, with an AI assistant when you’d rather just ask.

Watch how-to videos

Can’t find it? Ask the SnapFind assistant

Type a question above — the assistant answers from the official SnapFind help docs.

What is SnapFind?

SnapFind is your home's searchable memory. Snap a photo of any item and AI instantly names it, categorizes it, estimates its value, and adds searchable tags. Stick QR codes on your bins and boxes, and you'll never dig through storage again — just search the app and it tells you exactly where everything is.

How is everything organized?

SnapFind uses three simple levels: Spaces > Containers > Items. A Space is a physical area like 'Garage' or 'Master Closet'. Containers live inside spaces — bins, boxes, shelves, drawers. Items live inside containers. Large spaces can also be split into Zones (like 'Top Shelf' or 'Back Corner') so containers stay easy to browse.

What's the fastest way to get started?

Three steps: 1) Create your first space (say, 'Garage'). 2) Add a container to it. 3) Open the container, tap the camera button, and start snapping items — the AI handles the naming and categorizing for you. Once that feels natural, add QR codes to your containers so you can scan a bin and instantly see what's inside.

Do I need QR codes to use SnapFind?

Not at all — QR codes are optional, and every feature works without them. But they're a superpower for physical storage: stick one on a bin, and scanning it opens that container instantly. Grab codes from Settings > Buy QR Codes — pre-printed sticker packs shipped to your door, or digital packs you can download and print at home.

Can I use SnapFind on more than one device?

Yes. Sign in with the same account on any number of devices and everything syncs in real time. Add an item on your phone in the garage, and it's already on your iPad in the kitchen.

Why doesn't SnapFind make me sort everything into categories?

Because search beats sorting — it's the same system Amazon runs its warehouses on. They call it chaotic storage: items live wherever there's open space, and software remembers every location. SnapFind brings that home. Your photo is the item scan, the QR code on your bin is the shelf barcode, and search finds anything in seconds. So stash things wherever there's room — and if you'd like similar items together, SnapFind suggests bins as you go. Read the full story in Settings > About > The SnapFind philosophy.

How does AI scanning work?

Point your camera at an item and tap capture. The AI identifies it and suggests a name, category, estimated value, and searchable tags — usually within seconds. You can edit any field before saving, or just accept the suggestions and keep moving.

Can I capture several items in one photo?

Yes! Switch the camera to Multi mode (a Pro feature), photograph a whole shelf or pile, and SnapFind draws a box around each item it spots, then analyzes them individually. Review the detections, dismiss any you don't want, and save the rest — each becomes its own item.

What is Rapid Capture?

Speed mode for big cataloging jobs. Snap photo after photo without stopping to fill out forms — each shot uploads and processes in the background while you keep shooting. Thumbnails collect at the bottom of the screen so you can review and tweak everything once you're done. Perfect for clearing an entire closet in minutes.

Can I add items without taking a photo?

Yes! In any container, tap the add button and choose the keyboard option to type or paste a list — the AI parses lines like '3 coffee mugs' or 'iPad $600' into proper items. Or choose the microphone option and simply say what you're adding.

What if the AI gets something wrong?

Everything the AI suggests is editable — tap any item to fix its name, category, value, or tags. Want more control? Settings > AI & Automation lets you choose which fields the AI fills in automatically.

How many AI scans do I get?

Unlimited — every plan includes unlimited AI scanning. The difference is speed. Free accounts start with 30 Instant AI scans; after those, scans switch to Free AI, which typically takes 15–35 seconds depending on usage and server load at the time. SnapFind Pro and Teams use Instant AI on every scan — no wait. You can also earn extra instant scans in Settings > Get Free Scans.

How do I add an item to a container?

Open the container and tap the add button. You can snap a photo and let AI name it for you — single shots, Rapid Capture for big cataloging jobs, or Multi mode to catch several items in one photo — type or paste a list of items, or tap the microphone and say what you're adding.

Does SnapFind estimate how big and heavy my items are?

Yes. Every AI scan also estimates the item's size and weight, which is what powers the fullness ring and the estimated weight on your containers. You'll find both under Additional Details on an item, and you can edit either one — the estimate is for a single item, so a quantity of 6 counts six times toward the container. Some items can't be sized from a photo and are counted as zero rather than guessed at. If a container has items from before this feature, open it and tap "Estimate size & weight" to fill them in. You can switch the whole thing off in Settings > AI Settings.

Can I switch between gallons and liters, or pounds and kilograms?

Yes, and they're separate settings. Go to Settings > Language & Region and set Volume and Weight independently — so liters with pounds is perfectly fine. Both start from your device's region rather than your app language, so changing SnapFind's language won't change your units.

Can SnapFind read a serial number off a device?

Yes. Open the item, tap Additional Details, and use the scan button on the Serial # row. Point your camera at the device's spec sticker and SnapFind reads the serial and model number straight off the label, right on your device. Both are searchable once saved — so when a warranty claim asks for the serial, or you only have a serial and wonder which gadget it belongs to, Search has the answer.

Can I fix an item's photo after saving it?

Yes — open the item's photo and tap the crop tool to straighten, rotate, or trim it. The cleaned-up version replaces the photo everywhere the item appears, thumbnails included, no retake needed.

Can I turn off the camera shutter sound?

Yes — Settings > Preferences > Sound Effects switches off the shutter click along with SnapFind's other chimes and beeps. On Android the shutter is a system sound rather than one of ours, so silent mode, the ringer volume and Bluetooth headphones have no effect on it; if you're on an older version of the app, turning your Media volume all the way down silences it until you update.

How do I assign a QR code to a container?

Two ways: scan a new code from the Scan tab and SnapFind will create a container with that code already attached, or open an existing container and tap the Assign QR Code button at the top.

What happens when I scan a QR code?

If the code belongs to a container, its contents slide up right there over the camera — the name and a grid of everything inside — so you can keep scanning box after box without the app taking you anywhere. Tap Open Container for the full view, or Add Items to start adding. If it's a fresh, unassigned code, SnapFind offers to create a new container for it instead. Either way it's the fastest answer to 'what's in this box?'

How do I replace or unassign a QR code?

Open the container and tap the QR code label at the top — you'll find the Unassign QR Code button underneath. If a sticker gets damaged, just unassign it and assign a new one; your items and container are never affected.

Where do I get QR codes?

Settings > Buy QR Codes gives you two options: durable pre-printed sticker sets shipped from Amazon, or digital QR code packs you can download instantly and print at home. Any unassigned SnapFind code works with any container.

What is a public container?

A public container can be viewed by anyone who scans its QR code with their phone camera — no app or account needed. It's read-only for viewers and only you can edit it. Great for letting family check what's in a box without opening it. To enable it, edit the container and toggle on the public switch (visible once the container has a QR code).

How do I move a container to a different space?

Long-press the container and choose its new space. The container and everything in it move together.

How do I change a container's photo?

Open the container, tap the edit button in the top-right, then tap the container's photo to add or replace it.

I have QR codes numbered 1–48 — can I get some that start at 49?

Every SnapFind QR code is unique. Each code has a letter prefix followed by its number, and no two codes are ever the same — whether they're numbered 1–48 or 49–96. You can mix codes from different packs freely without them ever clashing.

How does SnapFind know how full a container is?

When AI scans an item it also estimates how much space that item takes up. SnapFind adds those up and compares them to the container's size, then shows a fullness ring and a percentage on the container. Two things need to be in place: the container needs a size on file, and most of the items inside need a size estimate — until then you'll see an "Add container size" hint or a note that the reading is low. It's free on every plan.

How do I give a container a size?

Four ways, and you rarely have to type anything. Take a photo of the container and SnapFind estimates the size for you. Scan the barcode on a store-bought tote and it fills in the real product size. Drag the size slider — a picture morphs from a pouch up to a storage trunk so you can match what you're holding. Or tap the number and type the exact size printed on the lid. To change it later, open the container, tap edit, and use the Size row.

Can I scan the barcode or label on a storage bin?

Yes — and the printed label is the better target. When you create a new container, use the Scan tab, point your camera at the label on the bin and hold steady; SnapFind takes the photo on its own and reads the brand, size and name straight off it. That's why store-brand totes work too, even the ones no barcode database has ever heard of. Nothing gets filled in until you tap Use this, and you can adjust anything or set the size by hand instead.

The fullness percentage looks wrong — can I fix it?

Tap the percentage badge on the container and drag the ring to how full it actually looks. SnapFind remembers the correction for that container only and keeps updating as you add and remove items — it never changes the sizes on your items. If the correction is very large, that's usually a sign the container's size is wrong, and we'll offer to fix that instead. You can always reset to our estimate. If a container has no size at all, you can still drag the ring to set fullness by hand.

Can I turn fullness off?

Yes, two ways. To hide it for one container, open the container, tap edit, and choose the opt-out on the Size row — that's reversible any time. To turn off size and weight estimates everywhere, go to Settings > AI Settings and switch off "Size & weight estimates".

How do I choose what a container looks like?

When you create a container, pick one of three looks: Bin gives you a shelf of container designs to swipe through — including any container you already own, so a second tote of the same kind is one tap. Icon pairs an emoji with a short label. Photo uses a picture you take of the real thing. You can change the look later by opening the container and tapping edit.

Do I have to name a container myself?

No. Leave a new container on Auto and it names itself from whatever you put inside — add a few items and a name appears. Prefer your own? Tap Name it and type one, and SnapFind will leave it alone from then on.

What's the difference between container stickers and moving kit labels?

Container stickers carry one unique code, like XNF01, and belong to a container for good — scan one and it opens that exact container every time. Moving kit labels are pre-printed with a room and number, like Kitchen 7, and are meant for boxes you pack, move and unpack; scanning one opens that box in your move or creates it, then you peel the label off afterwards. Moving house? Most people use both. Settings > Buy QR Codes has a side-by-side comparison.

Can I check what's inside a container without opening the app up?

That's what the Scan tab is for. Point it at a container's code and brackets lock on, then a panel slides up listing what's inside — you stay on the camera the whole time, so hunting through a stack of bins is one swipe each. Already-seen codes stay quiet while you're still aimed at them; aim away and back to bring one up again, or tap the badge on the code to reopen it.

A QR sticker got damaged — can I reprint it?

Yes, two ways. For one container, open it and tap the QR code at the top of its detail page to print or share just that label. For everything at once, Settings > Your Data > Reprint QR Codes builds a printable PDF of every code assigned to your containers, each labeled with its container's name — print the sheet and cut out the one you need. Either way, stick the fresh label over the worn one: a container's code never changes, so the new printout scans exactly like the original sticker.

Can I record what a container really weighs?

Yes. SnapFind estimates weight from what's inside, but a scale beats an estimate: open the container, tap the weight, put the packed container on a scale, and enter the real number. From then on your weigh-in is the baseline, and SnapFind adjusts it as items come and go — great for keeping moving boxes liftable and shipping costs predictable.

Can I print the same QR code more than once?

Yes — a container's code is yours to reuse as many times as you like, and plenty of people put it on the lid, the front and the side so there's always one facing out. Every copy scans to the same container. For duplicates of a single container, open it and tap the QR code at the top of its detail page, then print or share that label as many times as you need. To do the whole collection at once, use Settings > Your Data > Reprint QR Codes and print the PDF more than once, or set the number of copies in your printer's dialog.

Can I get container labels for free?

Sometimes, yes. When the offer is running, starting SnapFind Pro Annual gets you a 48-sticker container pack shipped to your door at no extra cost — you'll see it on the Scan tab and at the top of Settings > Buy QR Codes. Add a US shipping address, start Pro Annual, and the pack goes out; we'll notify you when it ships and when it's delivered, with tracking. US addresses only, one pack per account, while supplies last.

What does the Moving Kit unlock?

Your first scan of a kit label turns on Moving mode and adds 100 instant scans (free accounts start with 30). Everything else works exactly like any SnapFind QR sticker: boxes are unlimited, and Pro adds unlimited scans, Smart Search and sharing.

Can I use QR codes I already have?

Yes, with SnapFind Pro or Teams. Scan the code from the Scan tab (or open a container, tap its QR button and choose Link your own QR code), then pick the container it's stuck on. From then on, scanning it opens that container. Any QR code works as long as it's unique to you: label maker stickers, codes from another app, ones you printed yourself. Your own codes only work in your account; SnapFind labels are unique worldwide, open in any phone camera without the app, and work for everyone you share a space with. If your plan ends, linked codes are saved and start working again when you come back to Pro.

What are zones?

Zones are sub-areas inside a space — think 'Top Shelf', 'Left Drawer', or 'Back Corner'. Once a space has zones, its containers are grouped under tabs so even a packed garage or storage unit stays easy to scan. Zones are free and there's no limit on how many you create.

How do I create and manage zones?

Open a space and tap Add Zone. You can rename, reorder, or delete zones anytime. Deleting a zone never deletes containers — they simply move back to 'Unassigned'.

How do I put a container in a zone?

Long-press the container and pick a zone from the list. Containers without a zone show under the 'Unassigned' tab, and the 'All' tab always shows everything in the space.

What is a linked container?

An item that's also a container. Take a toolbox: it's a possession worth tracking (it lives in a cabinet and has a value), but it also holds things. Linking gives it both identities — it stays an item where it's stored, and opens as a container to reveal what's inside.

How do I create a linked container?

Open the item, tap Advanced, then tap Create Linked Container — or choose Link Existing Container to connect a container you already have. SnapFind links them in both directions: the button becomes 'View Contents' with a live item count, and in the space view the linked container shows a 'Stored in' label so you always know where the physical object lives.

How do I unlink a container from its item?

Open the item, tap Advanced, then tap Unlink Container. Only the connection is removed — the container, its items, and the original item all stay exactly where they are.

When should I use a linked container instead of a regular one?

Rule of thumb: if the thing holding items is itself a possession you'd want in your inventory — a toolbox, camera bag, tackle box, or board game organizer — link it. If it's just storage (a plastic bin, cardboard box, or shelf), a regular container is simpler. And if the container already exists, you never need to recreate it — use 'Stored inside' to move it into another container as-is.

How do I put an existing container inside another container?

Open the container, tap the pencil to edit it, and under Location tap the 'Stored inside' row — or long-press its card in the space view. Pick the destination and confirm. The container keeps all its items and its QR code, appears as an item inside the outer container, and its card stays in the space with a 'Stored in' label. To take it back out, tap the same row.

How do I delete a zone?

On the space screen, tap the button in the top-right corner, then press the delete icon next to the zone you want to remove. Deleting a zone never deletes your containers — they simply move to the 'Unassigned' tab.

Can I attach reference photos to a space?

Yes — every space can hold up to 10 reference photos: the overall layout, what's on the top shelf, how it looked before you packed. Add them right on the space screen from the Photos strip, or while editing the space. They're just for you — reference photos are never scanned or turned into items.

Can I put my spaces in my own order?

Yes. On the Spaces screen tap Edit, then press and hold any space and drag it where you want it — the order you set is the order you'll always see. Zones inside a space and your locations work the same way: press, hold and drag to rearrange them.

What is the Drop Zone?

It's the inbox for anything you added in a hurry without picking a container. Snap now, decide later — items land in the Drop Zone and wait for you there. It shows what's inside and how long the oldest thing has been sitting, and one tap on Put away walks you through filing everything into real containers.

Can I keep things in a space without putting them in a container?

Yes. Not everything lives in a bin — the TV on the wall, the bike in the garage, the lamp in the corner. Open the space and you'll see a row of its loose items: tap + (or Add loose item) to snap one straight into the space. If the space has zones, each zone gets its own row, so you can add straight into a zone. To move something you already have, pick No container at the top of the move list; and to empty out a container you no longer use, press and hold it and choose Convert to loose items. Loose items count toward the space's items and value, just not its containers.

What are home modes?

Extras you switch on only if you need them: Drop Zone, Checked Out, My Move, Declutter and Wardrobe. Each one you turn on gets its own card on your Spaces home. The ones you haven't tried sit under More with SnapFind at the bottom — tap any of them to see what it does before turning it on, or tap Not for me to put it away for a while. You can switch any mode on or off anytime in Settings > Home modes, or press and hold its card on the Spaces home.

What are locations?

Locations are the top level of your organization — a way to group your spaces by home or property. If you keep stuff in more than one place — your house and a lake house, home and an office, or a storage unit across town — create a location for each and file your spaces under it. On the Spaces tab, your locations appear as tabs so you can jump between properties, and an 'All' tab always shows everything at once.

How do I add a location and put a space in it?

Long-press any space you own and tap Location. Pick an existing location, or type a name like '🏖️ Lake House' and tap Create & assign to make the location and file the space in one step. Start the name with an emoji and it becomes the location's icon. You can also add and manage locations from the location tabs at the top of the Spaces tab.

How many locations can I create?

Free members get 1 location. Pro unlocks 2 and Teams unlocks 10. There's no limit on how many spaces you can file under a single location.

What happens to my spaces if I delete a location?

Nothing happens to the spaces themselves — they just become unassigned and move back under the 'All' view. Deleting a location never deletes or moves the spaces, containers, or items inside it, and you can reassign them to another location anytime.

How do I move a space to a different location or remove it?

Long-press the space and tap Location again, then pick a different location — or choose 'No location' to unassign it. You can move a space between locations as often as you like.

Do the people I share spaces with see my locations?

No. Locations are private to you and are never shared. Shared spaces don't show up in your location tabs, and collaborators can't see or set locations — everyone organizes their own spaces however they like.

How do I set up more than one house or property?

Use Locations. A location is the top level of your organization — create one for each home or property (like your house, a lake house, or a storage unit), then file your spaces under it. Long-press a space you own, tap Location, and pick or create a location. Your locations then appear as tabs on the Spaces tab so you can jump between properties. Free members get 1 location, Pro gets 2 and Teams gets 10.

How do I find an item?

Head to the Search tab and type a name, tag, category, or container. Every result shows exactly which space and container the item lives in — finding something is as fast as remembering you own it.

What is AI Smart Search?

Search by meaning, not exact words. Type 'warm jacket for skiing' or 'that fancy kitchen gadget' and AI Smart Search matches items by what they are, even if you named them something completely different. It's a SnapFind Pro feature — ✨ Smart matches appear automatically under your regular results whenever you search.

Can I search with Siri?

Yes — and there's nothing to set up anymore. Just say 'Hey Siri, where's my passport in SnapFind?' and Siri tells you the space and container out loud, even when the app is closed. Your inventory stays private — Siri only answers after Face ID or your passcode. For full results instead, say 'Hey Siri, ask SnapFind' and tell it what you need: the app opens straight to your search. (iPhone only.)

How do tags make search better?

Tags cut across containers and categories. The AI adds tags automatically, and you can add your own like 'fragile', 'holiday', or 'sentimental'. Tag decorations across five different bins with 'Christmas' and pull them all up with a single search.

Do I need to switch between Keyword and AI search?

No — there's just one search box now. Fast keyword matches appear instantly for everyone, and Pro members see a ✨ Smart matches section stream in automatically below them. On the free plan, when keywords come up empty you'll see a preview of what Smart Search found.

Can I search inside a single space?

Yes — every space now has its own search box at the top of its screen. It matches the containers in that space and the items inside them, and shows which container each match lives in. If what you need isn't there, tap 'Search all of SnapFind' under the results to repeat the search everywhere.

Can I find my SnapFind items from the iPhone Home Screen?

Yes — on iPhone, your items show up in the system-wide search. Swipe down on the Home Screen, type an item's name, and matching SnapFind items appear; tap one to jump straight to it in the app. The catalog powering this lives on your device and stays up to date automatically.

Where did the Items tab go?

It's part of Search now. Open the Search tab without typing anything and your whole inventory is there, filtering live as you type. Use the button next to the category filter to switch between a photo grid and a detailed list — SnapFind remembers your choice — and pick a category or a sort order from the same row.

How do I select multiple items at once?

Inside any container, long-press an item to enter selection mode (or tap the checkbox button in the toolbar). Then tap items to add them to your selection — up to 100 at a time. An action bar appears at the bottom with everything you can do.

How do I move items to another container?

Select the items, tap Move, and choose the destination container — everything transfers in one shot. Moving just one item? Open it and tap the Move button right in its details.

What else can I do with a bulk selection?

Tag adds the same tag to everything selected, Category assigns one category to all of them, and Delete clears them out in one action. Tap Cancel anytime to exit selection mode without changes.

Can I import items from a spreadsheet?

Yes — Settings > Import Data. Pick a CSV file, map the columns (name, value, category, tags, quantity, and more), preview the result, and import everything into the container of your choice. Perfect for migrating from a spreadsheet inventory.

Can I export my inventory?

Yes! Settings > Export Data generates a CSV with names, values, categories, locations, tags, quantities, checkout status, serial numbers, and notes. Great for backups or crunching numbers in a spreadsheet.

What does checking out an item do?

Checking out marks an item as temporarily away from its container — lent to a friend, packed for a trip, or in use around the house. It shows up under Checked Out on your Spaces home so nothing gets forgotten, and returning it puts it right back where it belongs. Checked Out is a mode you turn on: look for it under More with SnapFind on the Spaces home, or in Settings > Home modes.

Can I get reminded to return things?

Yes — Settings > Checked Out Reminders lets you turn on push notifications and choose how often you're reminded about items that are still out.

Can I check out part of a quantity?

Yes. If you own 8 folding chairs and lend out 2, check out just those 2 — SnapFind tracks how many are out and how many are home, and supports partial returns.

I don't need this feature. Can I hide it?

It's off until you turn it on, so most people never see it. If you turned it on and changed your mind, press and hold Checked Out on the Spaces home and choose Remove from Home, or switch it off in Settings > Home modes. Return anything that's still out first — the Check Out buttons go away with it.

Can I set a reminder on a specific item?

Yes. Open the item, tap Additional Details, and turn on Remind Me — pick a date and SnapFind sends you a push notification that day. The same panel takes an expiration date, with a reminder a chosen number of days before it runs out. Handy for warranties, medications, food, batteries, and filters.

Where can I see everything I've asked SnapFind to remind me about?

Settings > Reminders & Expirations lists it all in one place — your scheduled item reminders and every expiration date you've set, soonest first, with the ones already sent or expired marked. It's an overview only: to add or change a reminder, open the item and tap Additional Details.

What is SnapFind Teams?

Teams turns your inventory into a shared one. Share any space with up to 5 people — family, roommates, or coworkers — and everyone sees the same containers and items, updated in real time. While collaborating, your team members also enjoy Teams benefits like Instant AI scans. On Pro instead? You get one collaborator seat — Teams raises it to five and adds crew links.

How do I invite someone to a space?

Open Settings > Collaboration — your people hub — and tap Invite people. Pick which spaces to share, then send the invite link or QR code any way you like. They don't need an account first: the invite walks them through setup and lands them right in your spaces. Pending invites wait in the hub until they're accepted, and links expire after 7 days for security. You can also share a single space the old way — long-press it and choose Share.

What can collaborators do — and not do?

Collaborators get full working access: they can view, add, and edit items in the shared space. They can't invite others, remove collaborators, or delete the space — the owner stays in charge of the team, and a collaborator can leave a shared space anytime.

How do I stop sharing a space?

As the owner, open the Share sheet and remove any collaborator — access ends immediately. You can also revoke pending invitations before they're accepted. As a collaborator, you can leave a shared space from the same menu.

What's the difference between a public container and Teams?

A public container is a read-only window: anyone who scans its QR code can see the contents in their browser, with no app or account. Teams is full collaboration — shared spaces everyone can edit together. Use public containers for 'what's in this box?' labels, and Teams for managing an inventory together.

How do I change the name my collaborators see?

Open Settings and tap your name at the top of the Account card (it says "Add your name" if you have not set one yet), type the name you want, and save. Collaborators see the update the next time they open the Share sheet. If you have never set a name, shared spaces show your email address instead — signing in with Apple or Google fills the name in automatically the first time, but you can always set or change it here.

Can several people join with one link?

Yes — that's a crew link, a Teams feature. When inviting, switch from One person to Crew link and you get a single reusable link anyone can use to join the spaces you picked, until your five seats fill. Perfect for onboarding the whole household at once. The hub shows how many people have joined, and you can revoke the link anytime.

Can I connect Claude or ChatGPT to my inventory?

Yes, on SnapFind Teams. Open Settings > AI Connector and send yourself the setup link; it takes about two minutes on a computer. Once connected, Claude, Claude Code, Cursor or ChatGPT can search your items, browse containers and answer questions like where something is or what a room is worth. It is read-only: the AI can never add, edit, move or delete anything, and you can disconnect it any time from snapfind.app/connect. Only the account owner can connect an assistant for now, not collaborators.

Can I share my move with someone helping me pack?

Yes, on Pro. Share your move from Settings > Collaboration exactly like any other space. Your helper sees it as a move of its own — the same rooms and the same boxes — and anything they pack into a box lands in yours straight away. The plan stays yours: rooms, moving day, sealing boxes and ending the move only happen on your phone.

Any camera tricks I should know?

A few favorites: press your volume buttons to snap photos one-handed, pinch to zoom for tight framing, and switch the camera to Barcode mode (a Pro feature) to scan a product's barcode and auto-fill the item's details.

How do I get those clean photos without backgrounds?

That is CleanSnap, and it happens on its own now — the old cutout button is gone. Every new photo you take comes back as a CleanSnap seconds after you snap it: the item on a clean stage, hands and clutter gone, like it was shot in a studio. Your original is always kept and is one swipe away. See the CleanSnap section of these FAQs for the details.

What is Declutter mode?

A guided way to lighten your load, free on every plan. Turn it on from your Spaces home, then drag each thing into a pile: Keep, Sell or Let go. Your piles remember where you left off, and SnapFind keeps a running total of what your sell pile is worth. With SnapFind Pro, AI writes marketplace-ready listings for the Sell pile — title, description and a price.

Can SnapFind help with insurance?

Yes — the Insurance Report (a Teams feature) generates a professional PDF of your inventory with photos, values, locations, and category totals. Exactly what you want on hand for a claim. Anyone can preview a sample report to see what it looks like.

Where can I see stats about my inventory?

Settings > Inventory Stats shows your total item count, total estimated value, category breakdowns, and your highest-value items. It's surprisingly fun to see what your stuff adds up to.

How do I earn free Instant AI scans?

Settings > Get Free Scans lists quick ways to earn bonus Instant AI scans, like leaving a review or sharing SnapFind. Small favors, faster scans.

Is there a web version of SnapFind?

Yes! The SnapFind Web Dashboard lets you work with your whole inventory from any browser — a real table with inline editing, bulk edits across hundreds of items at once, and the same smart search you use in the app. Head to Settings > Web Dashboard: you'll see a preview built from your own spaces and items, and we can email you a sign-in link so it's waiting when you sit down at a computer. It's included with SnapFind Teams.

What's included for free?

A lot! Unlimited spaces, containers, and zones, up to 1,000 items, plus unlimited AI scans (your first 30 are instant, then scans switch to Free AI and take about half a minute), QR code scanning, bulk actions, check-out tracking, search, and CSV import/export. The core of SnapFind is free to use every day.

What do Pro and Teams add?

SnapFind Pro unlocks Instant AI on every scan (always skip the queue), AI Smart Search, Multi mode (capture several items in one photo), and Barcode mode. SnapFind Teams includes everything in Pro, plus space sharing with up to 5 collaborators, the Insurance Report, and the Web Portal. Compare plans anytime from the upgrade banner in Settings.

How do I manage or cancel my subscription?

Subscriptions are handled by the App Store (iOS) or Play Store (Android). Tap Manage Subscription in Settings to jump straight to your store's subscription page — cancel or change plans anytime.

How do I get help or suggest a feature?

We're easy to reach! Settings > Help & Support opens a chat with our team. Got an idea? Settings > Feature Requests lets you browse, vote on, and submit feature ideas. And don't miss the How To Videos and Tips & Tricks sections for quick visual guides.

How do I change my email address?

Open Settings and, under Account, tap Change Email below your email address. If you signed up with Google or Apple, you'll first need to set up email login (add an email and password) before you can change it.

What is CleanSnap?

Every photo you take comes back as a CleanSnap — your item on a plain stage, with the clutter, the carpet and your hand gone, like it was shot in a studio. It happens on our servers seconds after you snap it, with no button to press and nothing to wait for. Your original photo is always kept: it sits one swipe away in the item's photo gallery, so you never trade the real picture for the pretty one.

Which of my photos get a CleanSnap, and how many do I get?

Every new photo you take, seconds after you snap it. The free plan gives you a taste — enough to see what CleanSnap looks like on your own things — Pro gets up to 100 a month, and Teams gets up to 500. Photos already in your inventory are converted one container at a time, on Pro and Teams: open a container and tap the ✨ button at the top, and SnapFind re-shoots the photos inside while you watch. That counts toward the same monthly allowance — anything past it waits for next month, costs you nothing, and the container tells you how many are still to come.

Where did my original photo go?

Nowhere — it is still the photo you took. A CleanSnap is added in front of the original, never in place of it: open the item and press and hold the CleanSnap, or swipe to the next slide in its photo gallery, and there it is. Nothing is deleted, and tapping ✨ in a container puts your originals back there instantly.

How do I turn CleanSnap off, or see the original for just one item?

CleanSnaps are shown one container at a time. Open a container and tap the ✨ button at the top to switch between CleanSnaps and the photos you took — containers you have never switched on show your originals everywhere, including search and the Items tab. Settings > Preferences > AI & Automation has the CleanSnap switch for making them at all: turn it off and nothing new is reshot. For a single item, open it and tap "Use original photo" under its picture, or press and hold the CleanSnap to peek at yours.

Does this change my insurance report or my Declutter piles?

No. Your insurance report always uses the photo you actually took, never a CleanSnap — an insurer needs the real thing, with the real wear on it. Declutter piles show your originals too, for the same reason: that is where you judge the condition of what you own. Sale listings are the one place a CleanSnap is used on purpose, because that is what sells.

Why didn't one of my photos get a CleanSnap?

Some photos are left alone on purpose: pictures of people, documents and receipts, and shots where there is no clear single subject to put on the stage. When SnapFind is not confident it keeps your original rather than inventing something — the item still saves, searches and scans exactly as it always did.

What is Wardrobe?

A home mode just for your clothes. Snap what you wear — even a pile on the floor is fine — and Wardrobe gathers every piece into one catalog you can browse by type and color, with each piece still showing where it's stored. Turn it on from More with SnapFind on your Spaces home, or in Settings > Home modes.

Can SnapFind help me put outfits together?

Yes. In Wardrobe, open the outfit builder and lay pieces out together, shuffle for fresh combinations while keeping the pieces you like locked, or ask AI to suggest an outfit from your own clothes. Save the ones you love, and each saved outfit shows where every piece is so you can gather it quickly.

Do I need Pro for Wardrobe?

Wardrobe is free to turn on and browse. With SnapFind Pro, CleanSnap reshoots every piece as a clean, clutter-free photo, so your whole wardrobe looks like a catalog. On the free plan you can see how it looks on a few of your pieces.

How do I add a box?

Go to the Scan tab and scan one of the QR code stickers from your Moving Kit. The box will be automatically created and organized by room type. You can also tap the "+" button on the Boxes screen to create a box manually.

What do the QR code stickers mean?

Each sticker is labeled with a room type and number (e.g., Kitchen 1, Bedroom 2). Stick them on your moving boxes and scan them to instantly create a digital inventory of that box.

Can I create a box without a QR sticker?

Yes! Tap the "+" button on the Boxes screen and choose "Create manually." This is handy if you run out of stickers or want to add extra boxes.

What if I run out of kit stickers?

Print more — every new label stays unique. When you add a box past the last sticker in your kit, SnapFind offers to print extra labels for that room; pick the rooms you need and it builds a printable sheet whose numbering picks up right where your kit stopped. Labels print 12 to a page on letter paper — use square 2.5 × 2.5″ sticker sheets, or plain paper and tape. You can also keep creating boxes manually anytime.

How do I rename or remove a room from my move plan?

Open your move and tap "Plan rooms" to open the room planner. To rename a custom room, tap the pencil icon on its chip and enter the new name — all of its boxes and packing progress follow along. To remove a room, long-press its chip and confirm: custom rooms are removed from your plan, and Custom A/B labels reset back to "Custom A" and "Custom B" so you can name them again later. Rooms that already contain boxes can’t be removed — they’re part of your move as long as they have boxes in them. Standard rooms like Kitchen or Bedroom can simply be tapped to select or deselect them.

How do I find items after packing?

Use the Search tab to find any item by name, description, or category. AI Smart Search lets you search naturally — try "winter clothes" or "kitchen utensils" to find items across all your boxes.

How does AI scanning work?

Point your camera at items and tap the capture button. Our AI automatically identifies items, suggests names, categories, and estimated values. You can edit any details before saving.

Can I move items between boxes?

Yes! Open a box, select items using bulk selection (long press), then choose "Move to another box" from the action menu.

Does moving mode expire?

No. Moving mode stays on until you end the move yourself, and there is no expiry date and no extension fee. Scanning your first kit sticker turns moving mode on and raises your instant scans from 30 to 100. If you want unlimited scanning and sharing while you pack, that is Pro — the same Pro that covers the rest of SnapFind.

Can someone help me pack?

Yes, on Pro. Open Settings > Collaboration and share your move the way you share any space. Your helper sees it as a move of its own, can open any box and add what they pack into it, and the items they add show up in your boxes straight away. The move plan itself stays yours: rooms, moving day, sealing boxes and ending the move are only on your phone.

What happens to my boxes after the move?

They stay exactly where they are. SnapFind is a full home inventory app — spaces, containers, QR codes, checked out tracking and sharing — so when you end the move your boxes and everything in them simply become part of your inventory in the new place. Nothing to migrate and nothing to re-scan.

How do I contact support?

Tap the chat icon in the Help & Support section of Settings to start a conversation with our support team.

Still need a hand?

Message us from the app (Settings → Help & Support) for the fastest answer, or reach out here and a human will get back to you.

Contact support